The density can tell you if the carpet is good quality. Density is the number of fibres in a pile, measured in ounces. The more fibres, the denser and heavier the pile, and the higher the carpet quality.

The length of years of the carpet warranty can also be a good indicator of quality. Warranties 10 years or more are generally a higher quality carpet.

This is not recommended for wool carpet. Vacuums with beater bars (rotating brushes) may cause excessive fuzzing or damage to the fibres which cannot be repaired.

The only time we recommend a vacuum with a beater brush is if the vacuum has an adjustable height setting and an option for a soft rotating
brush such as a Sebo K3 premium barrel or Sebo Felix premium upright with the soft brush attachment used. Other rotating brush vacuums without these options
will be too harsh on the carpet and cause damage and premature wear and fuzzing

Not always. It is normal for installed carpet to show minor variation
from the display samples or between production batches. We seek to minimise potential for variance and ensure any variation is within recognised textile industry standards.

Colour appearance can vary, depending on the type of light under which a sample is viewed and the light sources where the carpet is installed.

Viewing of the sample at your residence and under as many different light conditions as possible prior to making your final decision is recommended.

Permanent Pile Reversal/Shading is a phenomenon that can appear in cut pile carpets and is more common in plush piles. It can also be referred to as watermarking, pooling or puddling.

This variation is caused by the reflection of light from pile tufts which come to lay in different directions. It shows as lighter or darker areas than the surrounding
carpet pile.

It is not a manufacturing fault, and apart from affecting appearance, it has no detrimental effect on Carpet performance. This shading may become apparent 6-8 weeks after installation and brushing/shampooing often does not reduce the shading.