Terms and Conditions



These Terms and Conditions of Sale (Terms and Conditions) apply if you want to purchase products from us (Eastern Flooring Centre - ABN:18 636 923 129 ) via our website, showroom, coupons, catalogues, call centre or any other form of order (Sites). These Terms and Conditions should be read alongside and are in addition to our Terms and Conditions of Website Use and our Privacy Policy.


Please read these Terms and Conditions carefully before purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Sites from time to time, including the Terms and Conditions. By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms and Conditions (as amended from time to time). If you do not agree to be bound by these Terms and Conditions, you may not place an order with us.


These terms must be read in conjunction with any additional details published on each individual product page. For example, supply and delivery details may be unique to a particular product. Such details should be taken as forming part of these Terms & Conditions. 



Contract creation


The placing of an order anywhere on our Showroom or website does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the dispatch to you of the product(s) ordered and invoiced unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations, Replacements and Refunds” section below. A contract is not formed at the point in time that payment has been taken from you by Eastern Flooring Centre, nor at the point when you receive an email from Eastern Flooring Centre acknowledging receipt of your order.


Eastern Flooring Centre  non-acceptance of an order may be a result of one of the following:


The product(s) you ordered being unavailable from stock;

Our inability to obtain authorisation for your payment;

The identification of a pricing or product description error; or

The repeated or fraudulent use of promo or coupon codes.




All prices are quoted in Australian Dollars on Australian our Sites and may be per square meter or per pallet, as marked. Unless indicated otherwise, the prices might or might not include GST and this will be reflected directly on the quotation or your Tax Invoice. Any delivery charges are additional unless otherwise specified. Eastern Flooring Centre accepts Visa, Mastercard, American Express and direct bank transfer.


Although we endeavour to ensure that all pricing information on our Sites is accurate, occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price, we will contact you by telephone or email before dispatching/installing your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.


Where a particular product is part of a multiple-product invoice/order with a general discount applied, the discounted price for the product is relative to the non-discounted prices for the constituent product. We reserve the right to alter prices and delivery charges without notice in the event of major currency fluctuations, changes in the rate of GST or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.




All products and services are subject to availability. Product is an imported and/or Australian product and runs out from time to time. Occasionally we have to substitute products for another similar but same quality and class or an alternative product of equal or greater value. 

In case the above happens, we will confirm with you before delivering/installing the product to get your written confirmation on the change.




We deliver to most addresses in Melbourne, Australia. For further details of the prices and timeframes for delivery please go to the product page where the specific delivery times are located. Or contact us to get the most accurate delivery timeframe. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order, your address is not covered by our delivery service area or in other exceptional circumstances.


Our deliveries are made by third party carriers. If you are not at home when your delivery arrives and do not give specific delivery instructions, the delivery driver will leave a card indicating that they were unable to deliver your product, with details on how to go about receiving your product. In case you are not available to receive your product at the address provided, the cost of the second delivery will be invoiced and this is your responsibility yo make sure the delivery third-party has access to the required space such as loading/unloading area to unload the product. Products not collected within 14 days of the initial attempted delivery will be returned to us and Eastern Flooring Centre Customer Service representative will contact you to arrange a further delivery which will be at your cost.


You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.



Cancellations, Replacements and Refunds


If you purchase any of our supply-only Products and it is faulty, we will replace the product or provide you with a refund if we can not source the replacement product.


However, if you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening the package or removing a seal), you will not be eligible to receive your refund.

Please let us know if you wish to request a refund by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it.


All refunds given might or might not be made by the same payment method you originally used to make payment. The refund method will be required to be requested in writing by the purchaser.

For the orders and products that are installed by Eastern Flooring Centre, we will do our best to fix the problem in case the product is faulty and this will be a case-by-case consideration.




All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available. If you have any questions about any aspect of site security please contact our Customer Services team using one of the methods in the “Contact Us” section below.




From time to time we may offer discounts, coupons or clearance product prices. All such offers are governed by the advertised terms and conditions accompanying each offer.


Unless otherwise stated, promotional (promo) or coupon codes are non-transferable, cannot be used in conjunction with another offer, may not be sold at auction and have no cash alternative. Promo or coupon codes are for single use only and may only be redeemed once per household and credit card. Terms and conditions accompanying the specific promo or coupon code may apply. Where a promo or coupon codes are used in breach of the above conditions we reserve the right to refuse to supply products to you or to make a charge equivalent to the value of the promo or coupon codes against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.


We reserve the right to terminate a promotion, cancel a promo or coupon code or alter its terms and conditions at any time without notice.


Products purchased from us are for the customer's own use only. Products may not be re-sold or otherwise used for commercial purposes.

If you are a corporate partner or would like to hear about corporate partner opportunities, please contact us on sales@easternflooring.com.au


Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.


Intellectual Property Rights

In these Terms and Conditions, Intellectual Property means statutory and other proprietary rights in respect of trademarks, patents, circuit layouts, copyright, confidential information and all other rights with respect to intellectual property as defined in Article 2 of the Convention establishing the World Intellectual Property Organisation of July 1967.

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trademarks and any other present and future Intellectual Property rights and rights in the nature of Intellectual Property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms and Conditions shall be construed as an assignment to you of any such Intellectual Property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of the Sites, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.


Privacy and data protection

We collect and process information about you in accordance with our Privacy Policy. By using the Website or making an enquiry in any of our showrooms, you consent to such collection and processing and you warrant that all data provided by you is accurate.


Limitation of Liability

We have taken all reasonable care in the preparation of the content of our Sites, brochures and guides. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, its accuracy or any views or comments made).

You warrant and represent that you have not relied on any term, undertaking, inducement or representation made by, or on behalf of, Eastern Flooring Centre which has not been expressly stated in these Terms and Conditions.

Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Nothing in these Terms and Conditions excludes or limits Eastern Flooring Centre’s liability that may not be lawfully excluded or limited by applicable law. Eastern Flooring Centre excludes, to the maximum extent permitted by law, all (direct and indirect) or consequential liability that may arise as a result of the supply of specific goods and services under these Terms and Conditions arising under any theory of liability, including negligence.

Eastern Flooring Centre will not be liable to you or to any third party for any loss, damage or costs which arise in contract, tort (including negligence), under any statute or otherwise as a result of:

  • Your failure to lift, transport, store or otherwise handle any product in an appropriate and safe manner;
  • Any spillages or breakages/damage involving one or more of our products, unless such loss, damage or cost arises as a result of our negligence or one of our products being faulty or defective; or
  • Your cause or contribution to the loss, damage or costs.

Eastern Flooring Centre excludes, to the maximum extent permitted by law all implied rights, remedies, guarantees, conditions and warranties of or in favour of you or a third party in respect of the supply of specific goods and services under these Terms and Conditions and in particular, if any term, condition or warranty is implied into these Terms and Conditions and cannot be excluded, then the warranty will be limited as determined by Eastern Flooring Centre in its sole discretion to:

  • in the case of products, any one or more of the replacement of the goods or the supply of equivalent goods or the payment of the cost of replacing the goods or of acquiring equivalent goods; and
  • in the case of services/installations, the supplying of the services again (directly or indirectly) or the payment of the actual cost of having the services supplied again.

Eastern Flooring Centre limits its aggregate liability under or in connection to the supply of specific goods and services under these Terms and Conditions to the GST exclusive aggregate price paid by you for the specific goods or services that gave rise to the liability. Our liability for any losses, damage or costs you suffer as a result of us failing to comply with these Terms and Conditions is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. Eastern Flooring Centre is not responsible for any delay in, or failure of, the performance of our obligations under these Terms and Conditions arising from any event which is outside of our control (for example, an act of God, governmental act, war, fire, adverse weather conditions including snow, flood or storm, explosion or civil commotion, failure of a third party (other than our sub-contractors) or in information technology or telecommunications services, or industrial action). In the event of a significant delay or failure, we will contact you and take reasonable steps to minimise the effect of the delay or failure. If you are unhappy with a delay which affects your order, you may cancel the order and receive a refund for any products you have paid for but not received by contacting us. If you subsequently receive your order after cancelling it and getting a refund, you must let us know and allow us to collect the products you have received.



You must indemnify Eastern Flooring Centre against any claims, complaints or liabilities of any nature arising out of or in connection with your breach of these Terms and Conditions or any negligence, reckless or willful act or omission by you or any person you are responsible for with respect to any non-compliance with laws and regulation or the violation of the rights of any third party.


Contact us

If you have any questions regarding orders or any general enquiries please do let us know by:


Email: sales@easternflooring.com.au

Post: 2/198 Whitehorse Road, Blackburn VIC 3130

Phone:  (03) 9877 1440 (during business hours Monday to Friday)



We may update or amend these Terms and Conditions from time to time to comply with the law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the website. By continuing to use the Sites or purchasing products from us, you agree to be bound by the Terms and Conditions and any updates and amendments.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia and the parties submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia.


If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, that part is taken to be deleted from the Terms and Conditions and will not affect the enforceability of the remaining provisions.

No Waiver

The failure or neglect by Eastern Flooring Centre to enforce any of its rights under these Terms and Conditions will not be deemed to be a waiver of those rights.


We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms and Conditions. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms and Conditions without our prior written consent.

Whole Agreement

These Terms and Conditions, the Terms and Conditions of Website Use and the Privacy Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.